Policies

FIRST CLASS LIMOUSINE PROM SERVICE POLICIES

Payment Policy:    

1. Deposits Are Nonrefundable and Nontransferable.

2. The Balance is due in Cash on the date of service at the first pick-up location.

3.  Overtime is due in cash on the day of service.  Payment must be made to the chauffeur prior to going into overtime. 
     Overtime is charged in half hour increments.

Cancellation Policy:  All cancellations must be made in writing and sent to First Class Limousine at 187 Route 9 South, Englishtown, NJ.  If cancellation occurs within forty-five (45) days of service, you are responsible for the remaining balance due.  Cancellations are made based on the day received in our office, not by the mailing date of the cancellation letter. You authorize First Class Limousine to charge the credit card listed on the front of the contract for the remaining balance.
 

Modifications Policy:  Changes to contract can only be made by the client listed on the front of this contract.  Modifications of the contract are limited to destinations, locations, pick-up times, adding or upgrading of vehicles and overtime.  All contract changes must be finalized fourteen (14) days prior to scheduled date of service.  Alterations and/or additions made by the client without written agreement of First Class Limousine are invalid and unenforceable.  Original vehicles booked cannot be downgraded and/or deleted from the contract.  The number of hours contracted for the vehicle cannot be reduced.

Travel Time: Be advised that First Class Limousine will charge for travel time back to our facility for any final drop-offs that are more than one and a half (1.5) hours from our office.  There is a one hour travel time charge for all drop-offs in Wildwood and Eastern PA.

 Delay Policy:  In the event that there is a delay in travel caused by an Act of God, severe weather and/or road conditions and/or unforeseen traffic resulting in any of the contracted vehicles arriving late at the first pick-up address, First Class Limousine will modify the drop-off time to account for the amount of time caused by the delay.  You agree that this action will be adequate compensation for the delay and there will be no further liability incurred by First Class Limousine.  First Class Limousine will make every effort to arrive at the designated pick-up locations on time even in the above situations.

Damage Policy & Fees: 

Alcoholic Beverages, Narcotics or controlled substances, and/or smoking are prohibited in our vehicles and will result in immediate termination of services.  

No refund will be made if this occurs and passengers will be responsible for any costs incurred in acquiring alternate transportation.  The client hereby agrees to hold the company, its employees and agents harmless from any consequences of such wrongful use by the client and/or client’s guests, including the cost to defend against same. 

Each vehicle is inspected prior, during and after each rental by the chauffeur.  Client shall be responsible for any and all damages and harm suffered by the company, its employees, agents or third parties, including, but not limited to the vehicle, in regard to breakage, cleaning, burns, or interior or exterior damage to the extent of the actual cost to repair or replace, with a minimum charge of $250.00. 

If the damage to the vehicle is of such extent that it needs to be taken out of normal service, the client will pay us for the revenue reasonably lost at eighty (80%) of our normal hourly rate. A fee of $10 per glass will be charged for each cracked, broken or missing glass.  A clean-up fee of $100.00 will be charged for excessive trash left in the limousine and excessively spilled liquids.  A sanitizing fee of $250.00 will be charged if anyone of the passengers vomits in or on the limousine.  If anyone feels sick, the chauffeur will gladly pull over to allow the person to step out of the vehicle.  All large bags (duffels, luggage, backpacks, etc…) will be placed in the trunk of the vehicle while passengers are in transport.  Bottled beverages are not allowed in the limousine.  The chauffeur has the right to terminate the trip, without refund, if the passengers are putting the vehicle or chauffeur at risk, or is not abiding by the rules of the contract.

General Prom Rental Information:

First Class Limousine, or its assigned agent, is hereby appointed client’s attorney-in-fact to sign client’s signature for additional charges to client’s credit card for overtime, damages, and/or any changes due and not immediately paid by the customer & is authorized and empowered to charge all costs resulting from damages to said credit card.

 Client hereby waives any and all claims against First Class Limousine, its employees or agents for loss, injury and all damages to client’s person or property from whatever cause, other than willful misconduct or gross negligence.  First Class Limousine, its agents, and/or employees shall not be liable for any personal property of the client or their guests which is misplaced, left in the vehicle, or damaged.

 All efforts will be made to supply a replacement vehicle in the event of a vehicle breakdown.  No refund will be made if a replacement vehicle is sent &/or the client refuses the replacement vehicle.  A refund is limited to a pro-rated amount paid by the client for that specific vehicle with not further liability to First Class Limousine if no replacement vehicle is available.  In case of emergency, another limousine service may be subcontracted by First Class Limousine to cover the contracted rental.  First Class Limousine is not responsible for fulfilling itineraries which indicate a time that the client expects to arrive at certain locations after the initial pick-up time.

All contracts must be signed by an adult, referred to as the client, and returned to the First Class Limousine Office within seven (7)  business days or contract is null and void.

First Class Limousine
187 Rt. 9 South
Englishtown, NJ 07729

(800) 925-0520  or (732) 972-3200